The Mail’s Tony Hetherington is on Sunday’s shopkeeper, fighting with readers, revealing the truth behind closed doors and winning victories for those left out of the bag. Find out how to contact him below.
CG writes: My wife’s BMW was hit outside my daughter’s home by an Uber Eats delivery driver on a motorcycle.
He caused about £1,000 worth of damage, but he just shouted, ‘I’m sorry sir,’ and ran away.
I wrote to the general manager of Uber Eats but the only response I got was a phone call to say that there were five delivery people in the area at the time, but they couldn’t help me so on ‘tool’ grounds.
Tony Hetherington replied: You wrote to Uber Eats owner Matthew Price, giving him the date, time and exact location of the hit and run. You definitely saw the crash, and you know it’s an Uber Eats biker.
Utu didn’t respond, but Uber Eats called you to explain that the delivery drivers are theirs. Later there was another call when you were told that the company could not reveal to you which of its employees was on your daughter’s road for confidentiality reasons, saying that the person had been selected.
Trip: Uber Eats doesn’t want to chase a rider who wrecked a car
I gave all of this to Uber Eats, and the company contacted you, saying they would work with the police if you filed a criminal charge. But, of course, the police could not open an inquiry because you do not have a vehicle registration number for a cyclist who has disappeared far away.
Getting information from Uber Eats was next to impossible. A rep said they would call me, but they didn’t, and emails went unanswered.
Finally, despite telling you that five of its transporters were in the area when your wife’s car crashed, the company released this statement: The expert team of ‘Uber Eats’ has been thoroughly investigated this incident, and there is no evidence to suggest a messenger. was operating on the Uber Eats platform at the time of the incident.’
So there you have it. There were five messengers in that area, one messenger that way, now there are none.
Uber Eats, leaves a bad taste in the mouth.
Centurion beats the return trip to Dubai
Mrs VK writes: Earlier this year I contacted Centurion Estate Planning Group Ltd to obtain a power of attorney.
Their representative came to my home, explained everything to me and my friend, and we paid £900.
However, I didn’t get it. I’m a pensioner, so I can’t afford to lose £900.
Mystery activity: CEPG director Daniel Grant is missing, with one of his contacts saying he is in Dubai
Tony Hetherington replied: Centurion Estate Planning Group (CEPG) advertised its services including preparing wills, trust deeds, power of attorney documents and estate planning.
What does all this have to do with each other? Anyone can do this – no qualifications required.
You may have been fooled by CEPG in Chichester’s use of the Society of Will Writers logo, with its reassuring slogan: ‘Safe to do business.’ But CEPG did not have the right to use the logo and I found a county court ruling in August after the High Court ordered the company to be wound up.
CEPG has two directors. The official in Chichester was Daniel Grant. There are less than 33 companies behind him, and more than three of the court’s decisions are against them. I would have liked to chat, but he seems to have lost sight of me, and one of his contacts said he was in Dubai.
CEPG’s website is still live and still displays the Society of Will Writers logo, which sets the standards for the profession. I was told that its members included another director of CEPG, Peter Maughan. Community manager Anthony Belcher said: ‘Peter was registered with us for the company and in April he was renewed. However, he didn’t do it, so the membership ended with him.’
Maughan quit as director of CEPG in May, I was surprised to learn that he is a lawyer and a Lib Dem member of Gateshead Council. What is a lawyer doing, lending his name to a shady business like CEPG?
He told me he did it ‘as a favor to a friend’ who joined the CEPG. He added: ‘I stepped down as a non-executive director. there is no place for me.’
Maughan said he forgot he was a manager until his professional indemnity insurance came up for renewal. He explains: ‘The price went up a lot, because I stepped down as manager of the Centurion.’
In short, the insurance company smelled a rat in Chichester.
Maughan added: ‘I had no idea what the company was like – I’m shocked and horrified that my name is associated with this.’
Where do you leave it? CEPG is being cancelled, and I think there’s a good chance he’ll have £900 left in his account as it’s a white Christmas in Dubai.
But it’s a seal – I’ve found one that will finish the job that CEPG started, free of charge. Tell me how it works.
If you believe you are the victim of financial fraud, write to Tony Hetherington at Mail Finance, 9 Derry Street, London W8 5HY or email tony.hetherington@mailonsunday.co.uk. Due to the large number of questions, a personal answer is not possible. Please send us copies of the original documents, we regret that we cannot return them.
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